Why am I being charged?

It sounds like you've subscribed to one of our subscription plans. This is a service that renews on a regular basis, so payments come out automatically at each billing cycle.
 

Why am I getting a recurring charge?

If you're receiving a recurring charge, it means you signed up for one of our subscription plans. All plans renew automatically, so we give you a heads up about this upon checking out for your subscription or trial.

What plan am I currently on?

You can view your plan details and invoices in your Subscription Settings.

Why was I charged after my trial?

We do offer trials where you can try Twenty20 photos for free, but at the end of these trial periods the subscription automatically continues at the plan rate you selected upon checkout (unless you cancel beforehand). We give you a heads up about this when you sign up for the trial.

Don't wish to continue with the subscription? No worries, you can cancel at any time.

Note: If you cancel your subscription, you will not be charged at the start of the next contract period and will still have access to your remaining credits up until then. We cannot issue refunds for cancellations made past your renewal date.

Why was I charged after canceling the subscription?

If you get a Twenty20 charge after canceling your subscription, there are a couple possible reasons you may still be getting charged:

  1. It’s possible you didn’t fully cancel. Check your Subscription Settings to be sure your subscription has been canceled.
  2. You may have canceled the subscription past your renewal date. When you cancel your subscription, you will not be charged at the start of the next contract period. We cannot issue refunds for cancellations made past your renewal date. Please refer to your Subscription Settings for contract dates, billing cycles and credit cycles.
  3. You may have a second account with Twenty20. In these cases we suggest checking your email inboxes to see if you have any Twenty20 emails. After logging in to any additional accounts, you can refer to your Subscription Settings to be sure you do not have any active Twenty20 subscriptions.
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